Business Profile FAQs

In this article, we will address frequently asked questions about the features available under the business profile and provide answers for them.

1. Can I set up both a business location and a mobile business? 

Yes! You can create both a business location for customers to go to you and create a mobile business where you go to them. When adding a location choose "Customers travel to me AND I travel to them", set the radius in which you're willing to travel from that address, and check the box that says "Travel to customers." Learn more here.

2. Can I set a business description for each location?
No, a business description can only be set for each child company, and it will apply to all locations within that child company.

3. What is the difference between a short and a long business description?
The long description field is mandatory, while the short description field is optional. The long business description must be between 50 and 1,000 characters, with a recommended maximum of 750 characters for Google. The short business description must be between 20 and 200 characters.

4. How do I update my business description? 

You can edit your business description by navigating to Business Setup > Business Profile, then scroll down to the description section. Learn more here

5. If I list a mobile number, will this be public?

Your mobile number will not be displayed to your clients. MyTime only displays your business phone number for customers to contact you.

6. If I add a note under Business Profile for one of my business locations, will it be visible to clients when the Appointment Confirmation notification is sent via text, email, and push notifications?

A note added to a business profile for a location will only appear in the appointment confirmation email notifications. However, the information can be manually added to text message and push notification templates.

7. How can I configure my business location hours so clients can see if the business is currently open or closed when booking appointments online?

Please click here for step-by-step instructions on how to configure business hours that will be visible to clients online.

8. How can I configure my account to make my business visible under certain categories on Google?
If your MyTime subscription includes the listing management module, navigate to the Business Setup > Business Profile. Then scroll to the Keywords section. Here, you will have the option to select five categories under which your business can be listed.

9. Are event locations separate from store locations?
Yes, event locations are designated for hosting classes/events outside of store locations and are separate from your store locations.

10. Can I add locations for my child account under the business profile?
Yes, you can add multiple locations under your business profile. Learn more here.

11. Can I delete locations added under my business profile?
Yes, you can delete locations that have been added under your business profile. Learn more here.

12. What are the benefits of creating location groups?
Benefits of creating location groups include:

• Streamlined Management - Simplifies the oversight of multiple locations, promoting consistent processes and improved efficiency.
• Consistency in Pricing - Ensures uniform pricing for services, memberships, packages, classes, and products across all locations, along with consistent tax configurations.
• Enhanced Inventory Control - Allows for better tracking of products specific to each location, minimizing errors and enabling faster updates for product stock in the inventory.